Privacy policy

1. General provisions

This Privacy Policy is prepared in accordance with the Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 «On Personal Data and Their Protection» (the «Law») and defines how KEG TRK LLP (the «Operator») processes and protects users' personal data.

This Policy applies to all information the Operator may obtain about a user while they use the website.

2. Operator details

3. Purposes of data collection

The Operator collects and processes personal data for the following purposes:

• Processing user enquiries and providing consultations
• Communicating with users to answer questions
• Providing information about products and services
• Improving website quality
• Analytics and usage statistics (only with cookie consent)

4. Personal data collected

The Operator may collect the following personal data:

• Full name
• Email address
• Phone number (if provided by the user)
• Content of enquiries and messages
• Website visit data (cookies, IP address, browser type)

Special categories of personal data are not processed.

5. Data subject rights

Under Article 10 of the Law, a data subject has the right to:

• Receive information about the processing of their personal data
• Request correction, update or deletion of their personal data
• Object to the processing of their personal data
• Withdraw consent to personal data processing
• Request deletion of personal data once the processing purpose is achieved
• Seek judicial protection of their rights and legitimate interests

To exercise these rights, send a written request to info@keg-trk.kz

6. Third-party disclosure

The Operator does not disclose personal data to third parties except when:

• The user has given consent
• Disclosure is necessary to provide a specific service or fulfil an agreement with the user
• Disclosure is required by Kazakh or other applicable law
• Disclosure is necessary to protect the Operator's or third parties' rights and interests

7. Data protection

The Operator takes organisational and technical measures to protect personal data from unauthorised access, alteration, disclosure or destruction, including:

• Use of modern information security tools
• Restricted access to personal data for authorised staff
• Regular updates of software and security systems
• Monitoring compliance with data protection measures

8. Changes to this Policy

The Operator may amend this Privacy Policy. The new version takes effect upon publication on the website unless otherwise stated.

9. Cookies and analytics

The site uses cookies for essential operation and, with your consent, for analytics (Google Analytics, Yandex.Metrica). A cookie consent banner is shown on first visit.

By clicking «Accept», you consent to analytics cookies under the RK Law on Personal Data. By clicking «Decline», analytics cookies are not loaded. Your choice is stored in localStorage and a browser cookie.